contacting support
 

Contacting support is so hard because they wont return my emails. Its been months. literally. I need to change my email account associated with my graal classic accout. Ican't access my email. I need to change it, but support is taking forever to reply. The change your password online website is down and I just wanna play classic.

Try this email. [email protected]

Tried it.

email unixmad and guru bomber

kek

Have patience young grasshopper. Try sending a ticket once more :)

Been there, done that.

Don't hesitate anymore, even if is the most unfair ban, no one will help you. Specially on Classic.

Stefan isn't a toonslab employee anymore (as far as I know)

Still no reply. Warspear support replies faster then they do. Jeeze.

Most support grunts do not have the authorisation to change e-mail addresses. Managers are hard to get in touch with on every server :(

Im not banned. I need to change my email. I cant access it anymore.

That is a manager job, there are only 3ways: ticket, email or ingame message

[email protected]


Ah I like completely mis-read your post. When you don't have access to the email, its hard to prove ownership. I'm a global but i don't do accounts support. If you can email xor proving ownership he might be able to help.

Don't give hope to him. We all know Xor is not gonna reply him.
Wait..
Let's not fool ourselves, Xor is not gonna even read the e-mail.

...support?

eat bread

Lmao. Graal in one image:

http://www.clipartguide.com/_small/0...-2812-5836.jpg

IDK man, either you guys suck at sending in support tickets or Xor just loves me because my tickets always get answered same day, sometimes even same hour:
http://puu.sh/gtbre/4146fd24c5.png

Try not sending in a support ticket about an issue staff can do nothing about.

Most tickets should be answered the day, if not week lol

Half the time when this is the case, the anwser is already clear or I anwsered to a similiar ticket already. When players don't get the anwsers they want to recieve they submit multiple tickets asking the same thing in different ways. Those type of tickets will obviously get avoided and marked as spam. Speaking from my own experience.

the more details you give will help, of course.

In Thallen's example, all required information for verification purposes was submitted and required minimal follow up or investigation.

This is not to say staff is above investigating, but you cannot expect them to do detective work on a large scale. It will get divide up based on priority, and unfortunately, some requests will get lost.

Make sure you don't put delteria. 4 days and hasn't been viewed :D


No wonder the support tickets system sucks, it's run by competent volunteers.

+1.

6 days and the ticket hasn't even been viewed :D:P
"support" :D:P


Weird how Colin gets his tickets resolved before he even hits the submit button and I can't even get a view after 6 days. :D:P

http://i.imgur.com/2Lw4HVY.png

Weird indeed, also have 4 more just from 2015 as well as conversations within the tickets that they always replied to instantly, it may be you sent the ticket into the wrong section and it was filtered or something or you just suck at writing tickets.

Competent means that they are skilled and can do the work.

There ya go :D

GRaal support? Wat dat

i need this its beautiful

They don't even write their answers, they basically just copy and paste a 3rd grade english reply which was prewritten by unixmad's somewhat understandable english (he always forgets to add the letter s, which is weird)...

unixmad is from what country?

France. Altho this picture perfectly suits him:
http://puu.sh/gKUvR/4902e45d66.jpg
http://http://puu.sh/gKUvR/4902ehttp...6.jpg45d66.jpg

lmao
hes not that bad i chat with my myself we had a conversation
its obvious though english isnt his first language
I was going to try speaking french to him but im losing my french

Yeah, he seems like a cool guy. He isn't.
Why do you think Stefan Knorr left him?

I'm pretty sure they write the answers.

I'm unsure if they even read the support ticket, because the ticket I sent in yesterday, their two line answer pretty much reworded my first sentence.