iTunes Glitch?
 

Ok so I just spent 20$ on era to buy m4 but none of my gralats came to me. I can take a pic and show the purchase i made. I want my gralats or my itunes back! NOW. >:(

Lol owned

Forward your receipt to the otherwise utterly useless email of the staff. They may or may not actually do something.

reciept?

are you saying a receipt pops out of my phone when i buy stuff

that would be cool

The receipt will go to your email that you chose for itunes, this shows proof of purchase and can help you get money that you did not receive if you email the staff. I don't know who deals with this type of problem though.

Email [email protected] with your iTunes receipt. Tell him the app is GraalOnline Era. He'll refund it.

nvm this is useless. its like the staff cares about the players anyways. all they want is your money. if any staff cares they need to kik me and see the screenshot i took of my purchases

my kik is Waterbros2000 btw

Message snk or xor via email or ingame if possible

Only Xor can deal with your refunds, nothing we can do. Entirely down to Xor.

You need the receipt though, so be sure to attach it :).

don't expect that they will refund it. The same thing happened to me last april 2013. I bought $10 gralats pack and no gralats went to my account but i received a receipt. I "FORWARDED" my receipt to Xor,stefan,snk,era@graalonline and guess what they always reply? "we cant do anything" pls send your receipt to this email blah blah blah. they just passing this issue to other admins. Xor even told me he cant do anything about this so i need to email it to stefan([email protected]) and stefan replied 2 weeks after for me to provide my Graal ID but after that he never replied and never gave me the gralats.

The only person who helped me is when i went to iTunes apple website and used their customer help. You just need to wait mostly 10 minutes for a crew to help you. They just went to my purchase history and saw that I made a purchase but the in game item(gralats) never went to my account so they refunded my $10 within 24 hours.

P.S Dont expect any help from those ignorant admins who are responsible for purchases because they will just think that you photoshoped/edited the receipt'

Actually that money only goes to stefan not to staff.

Nah, I get paid in gelats. I'm poor ;(

Learn what to post in an email instead of emailing "halp pls i never got gralats"


You get a receipt sent to your email after you purchase something from iTunes. Now, once you have that receipt, send it to [email protected] along with your graalid and a few sentence of what went wrong during your purchase.
Xor will get to your email later and add the gralats to your account.

simple as that! YOU DID IT! U R S-M-A-R-T NAO

the amount of spam snk gets in his mail is just over the top. if i were to mail him he probably would never reply. its useless. stefans mail is way worse. no way in hell am i getting my gralats back. i will have to go to apple support and get it worked out.

ATTENTION: READ THE THREAD

I have encountered many issues like this in the past. Please email [email protected] with your iTunes receipt. This works every time. Xor has replied many times before too and has accomplished this task. I know it may seem scary, but you will get your gralats back!

You seem to be doubting it will work, but you claim you haven't tired. Don't complain because you think they won't do anything.

Xor is the only one who deals with purchases, and he will eventually add it only if you take action.

I cannot get the receipt. only my mom can :/ she says it is stupid.

Well, here's another way to get your receipt if you are logged into your apple account on your mac or PC.

1. Launch iTunes

2. Click on iTunes Store on the right hand menu

3. Click on your email address on the upper left hand corner

4. Click Account from the drop-down menu

5. Enter your password for your iTunes account

6. Scroll down to Purchase History and click Select All

7. Find your receipt for the iAP you bought from graal era. Send the receipt to Xor from the email listed.

Like I said. ONLY MY MOM CAN GET THE RECEIPT. SHE IS THE ONLY ONE WITH THE PASSWORD

If your mom is the only one with the password, how did you buy Era? or Classic? how did you buy an in-app purchase if you need an iTunes password to buy those things....your making no ¢

He makes $. Stop tryin' to catch him ridin' dirty.

she has to enter the password -.- i do NOT know the password in case you cannot read.

Try 123

Sux2bu then

I just gave you a rep.

If what you're saying is legitimate your mum should actually care about her $20 loss and let you get the receipt, I'm if you ask her she would allow you do what is needed. Although half of what your saying makes no sense.

I remember this happening to me last year. Yeah, emailed snk with my apple email and receipt, he forwarded to xor and then nothing happened. Don't count on them. Either iTunes support or forget it.

Or maybe SNK didn't forward it. Your mistake for not sending it to XOR in the first place. Lol

Then there's nothing that you can do if your mommy is the only one with the password and you're too busy not to read any of this thread.

I said- My mom thinks it is stupid. She is the only one with the password. anyways, its like snk actually cares anyways. I have emailed him about it and still no response.

i have been actively reading this thread. i need help. not a smartmouth.

You have to email xor, not snk.

i emailed them both. no response.

It will be impossible to get refund from xor with no receipt. Bug your mum or just forget the whole thing.

There's something called patience.

Xor isn't a robot; he can't answer within a couple of hours... It can take some time before getting reply.