Account Support
 

Recently there has been a high demand for account related support. I'd like to let everyone know that the best way to get support for your account(s) is NOT by sending in game messages.

Please send an e-mail to [email protected] and be sure to include your account name and/or e-mail registered with the account and you should receive a response within a couple of hours (Usually less).

ok.

Ok.

I think you forgot someone on your list of idiots

why is Matt an idiot

Might be because he hired someone without any sort of knowledge other than "yo bro, he good."

being staff is overrated

This

What if we never identified?

Tsk tsk on you then

*Matt has been doing this since '01. It was a mistake, don't take it out on the guy!

As of now, there's nothing i can do for unverified accounts, can't even access them. This may change in the near future, hopefully..

I can access unverified accounts provided you have some sort of proof it is your account. This meaning, it helps if you are in a squad with the account you lost so I can easily find it and check IP's of that account as well as your new one. You will also have to answer a few security questions from me if that is the case just to check. Catch me when I am on and I will assist you.

That's what the PR is for. Players don't want to have to go through all this crap just to play the game. Just hire a few PRs in game that players can ask for help from. (Just my three cents.)

This is true.

It is a rare case that someone losses their account by not identifying. I hardly doubt you want a bunch of new PR's running around with the powers that I have? If you're going to hate iZone, please do it logically.

Actually, it's quite common (Especially this last week). Jester is correct though, not everyone can have access to accounts and such, that'd be bad.

Part of the PR's goal should be to not only help players but make it as easy on the player as possible. The current system is not ideal in making it easy for the players at all. Perhaps some in-game support center would be better than just telling everybody to check the email.

I'm not hating on iZone, only providing feedback so that you guys can improve it. I don't understand why you get ticked off whenever anybody provides input about the server.

and I don't understand why everything you say is negative ever since you "quit" :o

anyways, ya let us make it easier for these account transfers so there is room for players to steal each others accounts. Makes sense?

We have to prioritize, but you do make sense here. Alternate ways of support have been discussed recently, but we need to prioritize so it may be a little awhile before that happens.

If you have active senior members of the staff team it shouldn't really be an issue. New guys shouldn't have access to accounts.

I keep seeing you use that word in posts in numerous threads.
Care to share what you guys are currently "prioritizing"?

PFT 3 cents? That's not enough to help save somebody in Africa, I don't see how it would help here. Pr's aren't needed if the current staff are hard working and get their job done fast enough to help people with simpler things, and so far they have been doing a good job. PR's are for corrupted servers like classic or era.

Sorry MattKan but I have a few bags full of quarters and I have a feeling I am going to chuck them in the pot of conversation. (some of my argument is covered by Matt and Imprint in the posts above)

Ok, guys, why are we fighting over an announcement on how to get help? (debate, fight same difference) The purpose of this thread is Matt saying that if you need help, email the support email which PRs couldn't be on 24/7 to take PMs for support. For my argument, I would like to point out a few things.

1. PMs, RC echo messages are easy to miss. If you log, or your client goes screwy, you lose the message the player sent you because it is only temporary data meanwhile email stores the data to be read at a later date than it was sent.

Right now, as I write this, there are 92 people on Izone, and out of those 92 there are 2 Staff V6 Clients, and 4 RCs. Since PMs cannot be sent to RCs, there would be only 1 person to handle 92 PMs (if everyone was having a problem) at one time which during Matt's time trying to dive through the sea of PMs, if his client crashes, he is up the river without a paddle.

Also, a PR's job (For Izone) is 1/3 support (FAQ), 1/3 Petrol (GP), and 1/3 (Host) which if those PMs keep on flooding in, it could effect a PR's other roles of his/her job.

As a Department Leader for Unholy Nation and Developer, I actually prefer players to send messages to my Mail (UN forum), so I have something to look at if my client crashes if I am working. (unless it is just a simple hello)

2. The support line for the email is low compared to other Iservers. If you think, for the paid version of Izone, there were 500 aprox, and an extra 200 joined (throwing out numbers), if a quarter of the player population needed account support, it would be less of a wait than having support for Iera or Iclassic.

3. Looking at MattKan's suggestion, there are things PRs can't do because they do not have permission to which if a player asks if they can get a account transfer and if they didn't previously identify an account, only a handful of people could do that which the common PR would not be able to solve, so a email would be efficient since the higherstaff have access to support players.

*Hears a big crashing sound of quarters hitting the table*

Very well said PerfectDark, i'm glad someone understands. If you guys need account support, you know what to do, thread closed.