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-   -   Information Kiosk (https://www.graalians.com/forums/showthread.php?t=29216)

MattKan 06-12-2015 12:47 AM

Quote:

Posted by Colin (Post 578628)
http://support.toonslab.com/

and if you're referring to GP's that is what the in-game report feature is for

That's not really what I'm talking about.

kenthefruit 06-12-2015 01:09 AM

Quote:

Posted by MrSimons (Post 578461)
I'm in support of there not being a public staff list. Staff don't need their names public so that they can be bothered while they work, hell most of the people on that staff list shouldn't even have a staff account. I mean really, what does a graphics team member actually need a staff account for? And why would a player ever need to message that staff member?

Reasons they need a staff account:

•Test out Images (hats, heads, weapons, anything really).

•Fix image errors and see how to improve the image's look and usability in-game.

•Approve uploads (for some odd reason Zone Patrol do it on Zone, but I believe the GFX team on other servers do it).

---

Reasons they get PMed:

•Help with uploading/other graphical issues players are facing.

•Suggest graphical improvements or errors they see.

•Give ideas of what they'd like to see you make (hats, shops, weapons).

Livid 06-12-2015 01:42 AM

Ive been sitting in the Battle Arena for hours watching hackers fly on by winning match by match, what can I do? Nothing but report and if the player is still not banned or even warned, one would simply try and contact a GP personally.
For the Graphics, What if a shield I had uploaded was denied for a particular reason that I did not know how to fix? I hope they dont expect me to run to someone I know or don't know to either hear they dont know either or theyre too busy when I could just fix it myself after asking the graphic member.
The levels team, I could find a problem regarding a certain level. It would be useful to be able to contact the level admin that is currently online, if not then yeah I can go on these very forums.

Brick 06-12-2015 02:07 AM

From what I understand, the reason people want a staff contacts sign is because tools like reporting, toonslab support, or feedback go unnoticed. So instead of adding the sign back, shouldn't we just focus on improving the effectiveness of these tools?

MrSimons 06-12-2015 02:26 AM

Quote:

Posted by kenovo (Post 578638)
Reasons they need a staff account:

•Test out Images (hats, heads, weapons, anything really).


•Fix image errors and see how to improve the image's look and usability in-game.

•Approve uploads (for some odd reason Zone Patrol do it on Zone, but I believe the GFX team on other servers do it).

---

Reasons they get PMed:

•Help with uploading/other graphical issues players are facing.

•Suggest graphical improvements or errors they see.

•Give ideas of what they'd like to see you make (hats, shops, weapons).


•Test out Images (hats, heads, weapons, anything really).
Why do you need access to the server to test an image? It doesn't change it's appearance when you upload it to graal. And if you really need to test an image in game, there is this neat thing called the dev server, where you test things before adding them to the actual game. Wow.

•Fix image errors and see how to improve the image's look and usability in-game.
Same as above.

•Approve uploads (for some odd reason Zone Patrol do it on Zone, but I believe the GFX team on other servers do it).
Graal Police do it on classic, there is no server where that is specifically the graphics team's job. And it shouldn't be.

•Help with uploading/other graphical issues players are facing.
•Suggest graphical improvements or errors they see.
•Give ideas of what they'd like to see you make (hats, shops, weapons).

I guess that would be reasonable, if there wasn't an in game feedback option, or a public forum.

Quote:

Posted by Wolfsages (Post 578625)
heh. I've reported people for things they should be reported for, and they aren't banned. considering the fact that I sent an email to toonslab about a game issue, and they haven't replied back after 1+ year. Unreliable, right? Toonslab ALSO doesn't necessarily take into account any feedback about making Graal bigger, but I might be wrong. then again, Graal is REALLY small rn. (about 5x smaller then 6 years ago) If it's because of payment issues, I suggest you look at super smash flash 2. Not ONLY a non-profit game, but also a very detailed game, and many people play it.

However ineffective you think those systems are, private messaging staff is even more ineffective, and all you should be getting as a response is a directive to go use the appropriate tool to report players or issues.

Quote:

Posted by Livid (Post 578658)
Ive been sitting in the Battle Arena for hours watching hackers fly on by winning match by match, what can I do? Nothing but report and if the player is still not banned or even warned, one would simply try and contact a GP personally.
For the Graphics, What if a shield I had uploaded was denied for a particular reason that I did not know how to fix? I hope they dont expect me to run to someone I know or don't know to either hear they dont know either or theyre too busy when I could just fix it myself after asking the graphic member.
The levels team, I could find a problem regarding a certain level. It would be useful to be able to contact the level admin that is currently online, if not then yeah I can go on these very forums.

As I have said before, private messaging a GP is going to be less effective than using the report system. There are systems in place to detect hacking though, so you shouldn't even need to report them.

As for graphics, uploads fall under the Graal Police's jurisdiction, not the graphics team.

As for levels, feedback, toonslab, and graalians are still more effective.

Quote:

Posted by Brick (Post 578678)
From what I understand, the reason people want a staff contacts sign is because tools like reporting, toonslab support, or feedback go unnoticed. So instead of adding the sign back, shouldn't we just focus on improving the effectiveness of these tools?

No because no one actually cares that much about having effective systems in place, they just want to be cool and have admin friends.

kenthefruit 06-12-2015 02:39 AM

I use the server all the time to test something I'm making. To get a feel of how it looks on a player, and how it looks in-game. I'm not saying Graphics Team NEEDS access, all developers don't. But it makes things simpler, just as adding back the staff list does. Not everything has to be some complicated extravaganza.

Jarace 06-12-2015 03:36 AM

Quite honestly, I don't see why the staff list is necessary for any staff members besides Graal Police. I agree that it might help troublemakers since they now know when no one is online to stop them. I like the idea of an option to message a random online staff member, too, but there are still problems with that. What if that person is hosting an event, and already has hundreds of messages? Regardless, it sounds like a good idea.

I hope I'm not alone in thinking of answering questions as part of our job as Graal Police, and I doubt I am. Having your name on a list won't do much for a staff member working on levels, for example, because the vast majority of the people playing Classic have no experience with levels (they don't even know Graal was originally for PC) and thus little actual criticism or otherwise to offer to you. I don't think cluttering their inbox with the questions of players would help them make levels, either, and that's really what you get from being on that staff list. If you want to know who works is part of the LAT, I can answer that question.


Less related to the staff list, but still relevant: If anyone has any unanswered questions, please direct them to me or another staff member of your choice, if you have one. You can look my profile up, the nickname is Jarace Feare. I'll try reply to anything that isn't just harassment or things I can't answer, and if I miss your PM, message me again after a while. After events, no promises but I try to check all of the hundreds of them. I often do ignore the messages that are just people saying hi or asking if I can host, though.

As for feedback, I try to check it. I'm not on constantly, but if I see someone with an actual question like "Why didn't I get the gralats I paid for in the shop?" or "Where can I apply for staff?", I do answer them personally.

CM 06-12-2015 03:51 AM

If you see someone hacking and you report them and nothing is done about it, then it is most likely that no GPs are currently online, so really, having a list to try and personally PM them probably won't help either. Typically when someone is reported for hacking, the GP members will take action right away. If nothing happens, there probably isn't anyone online to investigate.

Crono 06-12-2015 09:10 AM

GPs do act if you report while they are online.

MBK 06-12-2015 09:33 AM

Quote:

Posted by Crono (Post 578792)
GPs do act if you report while they are online.

i'm having a feeling you are gonna be a Moderator soon.
Going to join the ********** are you? Lol

Crono 06-12-2015 10:09 AM

Quote:

Posted by MBK (Post 578797)
i'm having a feeling you are gonna be a Moderator soon.
Going to join the ********** are you? Lol

1) I wouldn't accept mod here even if Rufus offered it to me.
2) I've been staff long enough on this server to see how they do things.

Admiral 06-12-2015 11:56 AM

Quote:

Posted by Aaron (Post 578302)
Don't assume that speedhackers know how to ban evade. Speed hacking is literally the easiest thing to do, and I'm positive most staff members know that.

it would really surprise me that those who bother with speedhacking do not also know how to ban evade, it almost seems stupid not to know it

Kuz 06-12-2015 12:05 PM

Quote:

Posted by Admiral (Post 578831)
it would really surprise me that those who bother with speedhacking do not also know how to ban evade, it almost seems stupid not to know it

Ban their device ID.

Multipas* 06-12-2015 12:17 PM

Quote:

Posted by Kuz (Post 578833)
Ban their device ID.

oi


What do you do admiral? Your graphix? Get us some with the GP these people need to tell me why I can't have easy access to who they are give me the Nixon of this slaughter house.

Admiral 06-12-2015 01:25 PM

Quote:

Posted by Multipas* (Post 578835)
oi


What do you do admiral? Your graphix? Get us some with the GP these people need to tell me why I can't have easy access to who they are give me the Nixon of this slaughter house.

uhh
no I dont play era if thats what ur asking

MattKan 06-12-2015 03:33 PM

Quote:

Posted by Crono (Post 578800)
1) I wouldn't accept mod here even if Rufus offered it to me.
2) I've been staff long enough on this server to see how they do things.

Join the **********************

Thallen 06-12-2015 06:32 PM

I personally think a list of GPs should be shown somewhere
If they are the branch of staff designated towards helping players, I don't see why they shouldn't be shown publicly and have their staff account open to PMs

MrSimons 06-13-2015 02:58 AM

Quote:

Posted by MattKan (Post 578873)
Join the **********************

If you type your password, it will show up like that.
*******
see?

Quote:

Posted by Thallen (Post 578912)
I personally think a list of GPs should be shown somewhere
If they are the branch of staff designated towards helping players, I don't see why they shouldn't be shown publicly and have their staff account open to PMs

Is Graal Police even a player relations job anymore though? To me it seems like if they are going to remove the only option to contact them then it would make sense that their job is to moderate player activity.

kenthefruit 06-13-2015 06:11 AM

Quote:

Posted by MrSimons (Post 579064)
Is Graal Police even a player relations job anymore though? To me it seems like if they are going to remove the only option to contact them then it would make sense that their job is to moderate player activity.

Hence the players frustrations from them removing the staff list. There's no one to get in-game support from now.

Zetectic 06-13-2015 06:24 AM

we don't need in-game support/list of admins. report feature is all we need.
at least in my opinion, admins should be more hideous. we know admins so well, we always talk about them 24/7 just like we're an admin or something.
staff player acc shouldn't even say they're staff player acc. wtf is that? need more attention? why? u aren't even gonna help us cus u are on 'player acc'. bs.

Latte 06-13-2015 07:46 AM

While I do see why the staff list would feel inconvienent for players, it really isn't. Like Crono said, if you report something, a GP will see it-- at the least. Even a list of GPs would ultimately do nothing except add to their inbox spam. Maybe it'll be slighty easier to impersonate as staff, but people do that anyway.

MBK 06-13-2015 07:55 AM

Tbh they did th right thing removing the sign...all of these scrubs are just over reacting like they do on every **** that takes place in Classic.Our Classic community is just like this...trolling over anything that comes their way.You should actually change Classic to Trollasic.

I'm 100% sure no admin would really help out or even reply to whoever PMed them in-game except if the one PMed him was a friend.

Aaron 06-13-2015 08:51 PM

Quote:

Posted by MBK (Post 579194)
Tbh they did th right thing removing the sign...all of these scrubs are just over reacting like they do on every **** that takes place in Classic.Our Classic community is just like this...trolling over anything that comes their way.You should actually change Classic to Trollasic.

I'm 100% sure no admin would really help out or even reply to whoever PMed them in-game except if the one PMed him was a friend.

I can't tell if you're angry, beside yourself, being dead honest, or being sarcastic.

MrSimons 06-13-2015 08:58 PM

Quote:

Posted by kenovo (Post 579165)
Hence the players frustrations from them removing the staff list. There's no one to get in-game support from now.

In game support for what? Feedback, Toonslab, Report, Graalians.com... Messaging staff in game is unnecessary.

Dusty 06-13-2015 09:08 PM

Quote:

Posted by MrSimons (Post 579419)
In game support for what? Feedback, Toonslab, Report, Graalians.com... Messaging staff in game is unnecessary.

Everyone thinks their own problems are more important and dire than every other players, and thus need immediate and personal response.

Bryan* 06-13-2015 09:39 PM

The community in Graalians.com is far more helpful than the GP's in Classic. Props to you guys and gals.

Thallen 06-13-2015 11:52 PM

Quote:

Posted by MrSimons (Post 579064)
Is Graal Police even a player relations job anymore though? To me it seems like if they are going to remove the only option to contact them then it would make sense that their job is to moderate player activity.

I have no idea, but if the single way that we're able to interact with GPs is through reports then I think that there needs to be some sort of better reports system, like some sort of in-game support center UI or something. It's not very fulfilling to report someone and then just assume that it'll be handled with no interaction from either side.

kenthefruit 06-13-2015 11:52 PM

Quote:

Posted by Thallen (Post 579472)
I have no idea, but if the single way that we're able to interact with GPs is through reports then I think that there needs to be some sort of better reports system, like some sort of in-game support center UI or something. It's not very fulfilling to report someone and then just assume that it'll be handled with no interaction from either side.

that would be very cool

Kuz 06-14-2015 12:02 AM

Quote:

Posted by Bryan* (Post 579432)
The community in Graalians.com is far more helpful than the GP's in Classic. Props to you guys and gals.

Pacmans inspiration advice and guidance is what helps me alot!

Aaron 06-14-2015 05:33 PM

We need VAC but for Graal...GAC

Wolfsages 06-14-2015 06:04 PM

The information kiosk should come back, because.. If an admin is discharged for something bad, and the info kiosk was still up, that admin would learn humility, so he/she doesn't do anything else bad like that. It's a lesson of Humility. If you don't want to be humiliated, then don't cause something that would humiliate you, simple. Like I'm sure several people have said, the info kiosk should be kept, so admins can be contacted. Even so, how would anyone know that EVERY graalian would spam admins with unnecessary questions?


[quote/]Originally Posted by MrSimons
Is Graal Police even a player relations job anymore though? To me it seems like if they are going to remove the only option to contact them then it would make sense that their job is to moderate player activity. [/quote]

Quote:

Posted by Dusty (Post 579421)
Everyone thinks their own problems are more important and dire than every other players, and thus need immediate and personal response.


Ay,even so...not every person thinks that.

Sardon 06-14-2015 06:04 PM

lets bring back showadmin
and get staff to walk around graal city like how un staff do in tc
fixes everything

Wolfsages 06-14-2015 06:07 PM

Quote:

Posted by Colin (Post 578628)
http://support.toonslab.com/

and if you're referring to GP's that is what the in-game report feature is for

The report button, isn't always reliable. In the very least, I think that it should be more user-friendly (i.e. there should be admins making sure that a report is entirely warranted or not warranted)

Quote:

Posted by Sardon (Post 579767)
lets bring back showadmin
and get staff to walk around graal city like how un staff do in tc
fixes everything


That would make graal a bit more player-friendly
+rep

Livid 06-14-2015 06:26 PM

Theres also been a downsize in events, man first the warpers and now they barely host.. god help graal

Wolfsages 06-14-2015 06:42 PM

Quote:

Posted by Livid (Post 579785)
Theres also been a downsize in events, man first the warpers and now they barely host.. god help graal

Yeah.

Bryan* 06-14-2015 07:11 PM

Quote:

Posted by Livid (Post 579785)
Theres also been a downsize in events, man first the warpers and now they barely host.. god help graal


This week there was about 2-3, one which I won.

Aaron 06-14-2015 10:30 PM

I just want to see who the staff are.

Edward 06-15-2015 12:10 AM

Quote:

Posted by Wolfsages (Post 579765)
The information kiosk should come back, because.. If an admin is discharged for something bad, and the info kiosk was still up, that admin would learn humility, so he/she doesn't do anything else bad like that. It's a lesson of Humility. If you don't want to be humiliated, then don't cause something that would humiliate you, simple. Like I'm sure several people have said, the info kiosk should be kept, so admins can be contacted. Even so, how would anyone know that EVERY graalian would spam admins with unnecessary questions.

It shouldn't be about humiliation, because all that will do is demoralize him/her and no one would want really go to them for help (and if they do, it's just to find out what they did, which equals spam). Also, that just brings more of a reason to take it away again. It should be more about knowing who is still is administrating. They don't tell us who is and who isn't still an admin, so how are we to know not to go to them (unless they do tell you who isn't an admin anymore and I never knew)? I've only found out an admin has been fired/quit through gossip, and hell if I know how they got that information Anyway knowing who's admin should be more of a purpose than humiliating them.

Albie 07-01-2015 08:37 PM

I know I'm bumping this thread but
http://i.imgur.com/wE0VW3H.png?1
This is why we don't need the board.
Posted here because I thought it was funny they thought this would help.

Aaron 07-02-2015 05:30 AM

BRING IT BACK
BRING IT BACK
BRING IT BACK
BRING IT BACK
BRING IT BACK

Zorma Knight 11-10-2015 09:26 PM

*bump* Can someone tell me a list of active staffs please ^^?

Bryan* 11-10-2015 10:33 PM

Quote:

Posted by Zorma Knight (Post 631776)
*bump* Can someone tell me a list of active staffs please ^^?


List I was able to add overtime

GP's
1. Nathan aka Lertcon
2. Raina
3. Dread
4. Supreme
5. Jarace Fearce
6. Andromeda
7. Duvy
8. Pharaoh
9. Deucehoru
10. IMercury (very inactive)

GFX
1. Leah
2. Kenevo
3. SarZar
4. Sun*


Extra: Coco, Dusty, Rufus, XOR also known as unknown :'(


If there's others, just add onto this.


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