Thank you so much for your help Jarace, and everyone else. I submitted a ticket + an email explaining everything with evidence since it couldn't fit in the ticket box.

I told them my situation, provided screenshots of an old email from graal still on my iPod, and screenshots of some of my gralat purchases.

I feel like if this doesn't work, nothing will. I really wish they had a better and more responsive system for support given how popular the game is. The system they have just seems so dated for modern times.

Nonetheless, my ticket is in, and no doubt, it'll probably take at least a week before I get a reply. I'll supply an update when there is one, and again, thank you guys for giving me the best shot at giving my account back.

Hopefully, I'll see you all on the server soon!

~ThreeChains

This is how I feel at times with the graphics submissions. However, given the popularity and the average target audience for this game, they probably have a lot of nonsense to filter through in order to get to legitimate issues. That said, hiring some additional staff could go a long way for the company's PR... but they would need to notice more than just a few people complaining on the (unofficial) forum to have that ever become a reality.

It even took me 1 and a half year to get my upload ban (which is just a minor thing and ez to handle) , but i wish u goodluck in getting ur acc back :) idk if toonslab replies but sometimes they do if you put in , alot of direct info about the issue.

Thanks for the well wishes guys. It's up to the fates now. Probably won't know for a long while.

I emailed the support email from the new email I made that I wanted it transferred to, explaining the situation and providing borh my old email address and my Graal ID. It was transferred shortly after.

According to snk, you can have an account transfer if your email was deactivated. Talk to Xor, or whoever is manager now.

I don't even know how any ordinary Graalian cann get in contact with Xor, maybe through fp4 or Dusty?

Do this as well as submitting a ticket , xor won't reply to your email but if it's clear and concise he may deal with it himself. I had ban issues in the past and wanted to merge my old accounts back in 2013 and he did that for me without even replying , I just logged on and it was done. Ill pm u his email address

If you don't mind, that would be fantastic. Thanks.

He doesn't reply to emails anymore. He only allows emails from @graalonline.com now.

Woah guys. I am blown away. My issue was... resolved! That was insanely prompt. I have to give the support team a lot of props on this one. I can't speak for anyone else, but the service was fantastic. See you on the servers.

Glad it worked out!

Glad you got your issue resolved, hope you never have a 5 minute IP address or account database issue! Have fun!