ARE YOU SERIOUS!?! I bought these gralats for this dam event, an I can't even enjoy them but graal has my money an I'm running around like a mad man, is this really happening, I'm so sad I spent real money on this game an I got funds in my account plentiful an I can't even get a normal response on supports side, seriously if I don't get to buy the rest of the stuff I want an graal still has my money, im quitting

You can't quit graal.

No I really could, but I got gralats so im not

Dont quit

I suggest you get a refund and try again
maybe try on another device if you have an idevice