A few of my friends just started playing this game and they do not have the player customization pack.they wanted me to help them get the Elven sword so I helped them out on the quest up to the point where you have to put on the gangster hat to enter the hideout and they say when they go to change there look they do not see change hat. Is there a way around this or do you have to have the customization pack to progress in the quest.  

Wow, I'm surprised they didn't think of this. Honestly, I didn't even know that the cops/gangster hat came with the customization pack, but staff should have and either added it or something for those without it.