I payed for gralat pack and didn't get it

Sies · 02-12-2017

where can I report this issue?

(thread will be deleted after answered)

Milo · 02-12-2017

support.toonslab.com with the receipt

Sies · 02-12-2017

Posted by Milo

support.toonslab.com with the receipt

after I pressed submit I got this

The Doctor · 02-12-2017

Posted by Sies

after I pressed submit I got this

I would probably file a support ticket about that issue as well.

Sies · 02-12-2017

Posted by The Doctor

I would probably file a support ticket about that issue as well.

I can't file anything if that page keeps popping up every time I submit

Milo · 02-12-2017

send it to the email ([email protected]) and title it with whatever it states on the site

Sies · 02-12-2017

Posted by Milo

send it to the email ([email protected]) and title it with whatever it states on the site

I submit the issue with the purchase or the issue with the website?

Sarah_ · 02-12-2017

Posted by Sies

I submit the issue with the purchase or the issue with the website?

I had the same issue as you 3 days ago, I mailed them with the receipt and they gave me the gralats instantly.
What's weird is that I didn't even try to purchase anything that day and got the receipt from Apple, Is graal payment even secure?

Thallen · 02-12-2017

Posted by Sies

after I pressed submit I got this

It's because you included a URL in your ticket probably (which is the stupidest error ever). Staff probably wonder why there's rarely any form of proof in reports when there's no way to attach files or include URLs.

Pr0m4N V.14 · 02-12-2017

Sue.

Asaiki · 02-12-2017

You can refund via itunes maybe?

Sies · 02-13-2017

Posted by Asaiki

You can refund via itunes maybe?

I did it on andriod*

is it possible to refund from google play?

Posted by Thallen

It's because you included a URL in your ticket probably (which is the stupidest error ever). Staff probably wonder why there's rarely any form of proof in reports when there's no way to attach files or include URLs.

yeah I posted a couple gyazo screenshot links for proof ^^

Posted by Milo

send it to the email ([email protected]) and title it with whatever it states on the site

sent an email yesterday, hopefully I'll getting a response :v
if not I'll try the website again without posting links

Yog · 02-13-2017

Google Play tends to give refunds out faster than Graal does.

Sies · 02-14-2017

It's been a couple days without a response, am I impatient or do they think I'm a joke

SolFessler · 02-14-2017

maybe they'll give you extra cash for your troubles lol, but i doubt it. i remember they gave a free vip golden ticket one time while the server was having constant seizures.

if you just want your money back, google will most likely give you your money back faster. if you want your gralats, then just email [email protected] with the receipt and stuff. nothing else you can do in that regard but wait.

02-12-2017	1
Sies cool B) Join Date: Dec 2016 Location: Australia Posts: 160	I payed for gralat pack and didn't get it where can I report this issue? (thread will be deleted after answered)

02-12-2017	2
Milo Milo Join Date: Feb 2016 Posts: 240	support.toonslab.com with the receipt

02-12-2017	10
Pr0m4N V.14 Registered Smartass Join Date: Nov 2015 Location: The terms location and place in geography are used to identify a point or an area on the Earth. Posts: 1,422	Sue.

02-12-2017	11
Asaiki 🌟Inomi🌟 Join Date: Oct 2012 Posts: 2,496	You can refund via itunes maybe?

02-13-2017	13
Yog Registered User Join Date: Apr 2013 Posts: 4,468	Google Play tends to give refunds out faster than Graal does.

02-14-2017	14
Sies cool B) Join Date: Dec 2016 Location: Australia Posts: 160	It's been a couple days without a response, am I impatient or do they think I'm a joke

02-14-2017	15
SolFessler Banned Join Date: Dec 2016 Posts: 100	maybe they'll give you extra cash for your troubles lol, but i doubt it. i remember they gave a free vip golden ticket one time while the server was having constant seizures. if you just want your money back, google will most likely give you your money back faster. if you want your gralats, then just email [email protected] with the receipt and stuff. nothing else you can do in that regard but wait.