Ok I know that this has been brought up many times and I know you say that admins are busy with work or doing something else but it has gotten worse.I know half of you will say just email them but then your saying Everytime I want to ask a question I have to email someone just to get a simple answer?Please try something to fix this.And also what the point of Player Relation because them are the main ones I pm and Everytime no response,it's like most people become PR just so they can be*popular* and host events or auctions!

Thank You  

Every time I message staff I get a response, don't know what the problem is, most likely spam :0  

Posted by Sir

Every time I message staff I get a response, don't know what the problem is, most likely spam :0

Just asking but what are you good at Auctions,Events,Graphics or Just Popular?  

I get a response 99.99% of the time.  

Posted by Jester Lapse

I get a response 99.99% of the time.

cause you're jester!  

Well you should remember we can have up to 1800 players at one time and if we are lucky, 3 PRs may be on at the same time. Mix in several hundred pms saying "hi", "I have a question", "are you hiring", "do events", "do an auction", "i need your statue/doll" or "what will you be naming your firstborn child" then it is extremely difficult to respond to every pm. We are trying to do things with our official forum at era-go.com to answer these commonly asked questions and increase overall information sharing in hopes to cut down on these very repetitive pms that make it difficult for us to get to players with true issues. Also, depending on what you need, in some cases you should be emailing [email protected] for issues such as account transfers or issues with staff. If you have a complaint with another player, use the report system. If you have feedback for improving the game, use feedback in the menu or post on our forum. I honestly am not trying to make excuses, just want to shed some light on why it may be difficult to get a response at times. In reality, if players used the right venues as I have noted, then it should not be as difficult to make contact with any PR member in game.  

Posted by ReBorn

Just asking but what are you good at Auctions,Events,Graphics or Just Popular?

I'm not good at any of those, and I'm not popular :0  

PM Redboy786 he always response regardless.  

i seem to find
crissi, kawaii, jeni, redboy respond to all my questions and query's  

I will just use the era forums.......  

Hey Jace. Firstly, about your 'popularity' issue, I totally disagree. Every member of staff in iEra has to treat every player with equality, and we do not differentiate between players regardless to there 'popularity' ratings or whatever. If you need help and you tell us, we will come to you, every player is equal.

Secondly, as Jeni stated, we do try to get to each PM and report, but it may be a time where there is only one staff on who is busy (hosting events/auctions, or helping someone else), which is very unlikely, but I do apologise on behalf if this has occurred with you. We do try to get to everyone, but its all about which staff is online and his 'style' of work. I personally do get to each IMPORTANT PM I receive (excluding 'hi', 'host auctions pl0x', 'meake me adam'), and in an unlikely presence that someone needs help whilst I'm hosting an event (where spam levels are beyond scale), I open them AFTER events, which may mean we get to you and your problem after a while. But most of the time, there will be more than one staff online.

Another way to get in touch with any problems you may have is my accessing a very good feature in our forums, era-go.com. It is called 'Letter to the Staff', where only you and the the staff team can see your enquiry. This is a fast and helpful way of seeking help, and I would hugely advice you to check it out. Lastly, you can always email me if you have any reports (with pictures would really help), enquiries or other questions. My email is [email protected]

Thanks  

Posted by romario786

PM Redboy786 he always response regardless.

Not true  

Are you sure it's not a popularity contest because I know many people who ask very important question and never get a response
Off Topic-Justing asking but I know someone who got a very rare item for their bday from a admin just because it was his Birthday so if he gets a item for his birthday why is no one else allow to get one  

Not all people get answer u think admin have the time to respond to everyone question people ant got time for that  

That kinda what a PR does host events and answer question