So this has been an on-going issue for about 2-3 months now. Before I start, yes I have try contacting staff members and yes I already email the support team and sent in a ticket but there there wasn't much help. Before the issue I haven't had the chance to log into the account for a few months, close to a year. But when I tried logging in everything was perfect except the email were never sent. Yes I checked my spam email and yes I waited for it but nothing ever showed up. I kept trying to login but nothing was being sent at all. At first I thought that the email wasn't being sent because of some server issue at the moment or that maybe I had spam the email too many times. I gave it a couple of days then retry it. A couple of days turn in to weeks and months. I email back and fourth with Ser but he kept insisting that the issue had to do with my account. I called aol explaining the situation hoping that it was them. But they checked and everything was clear. I decided to email Ser once more but never gotten a response and that has been a month ago. I've dedicated quite some time and effort into building that account and now I can't seem to even login my own account. I figure the issue laid within the server itself. Yes I still have access to the email. Just trying to figure out why I'm not getting in and why I'm not getting any responses or help.