Hello, I wasn't sure what topic to post this in, so feel free to move it to the appropriate spot if necessary.
First off, I've contacted the support email given on the graalonline.com site, but nobody has responded.
If you know of any others I can contact to get help with my issue, please don't hesitate to provide it.
So, whenever I try to confirm my IP range, this shows up:

So, I cannot login to the game itself or the main site.
Please help, this has been going on for more than 3 months.
Any help is appreciated.
Thanks!
-Draco