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-   -   Can't login to PC Graal (https://www.graalians.com/forums/showthread.php?t=37867)

Draco 01-11-2017 01:07 AM

Can't login to PC Graal
 
Hello, I wasn't sure what topic to post this in, so feel free to move it to the appropriate spot if necessary.
First off, I've contacted the support email given on the graalonline.com site, but nobody has responded.
If you know of any others I can contact to get help with my issue, please don't hesitate to provide it.
So, whenever I try to confirm my IP range, this shows up:
http://i.imgur.com/O46DS7I.jpg
So, I cannot login to the game itself or the main site.
Please help, this has been going on for more than 3 months.
Any help is appreciated.
Thanks!
-Draco

Alex Damian 01-11-2017 01:56 AM

Uh oh.. That's not good

Advent 01-11-2017 10:29 AM

threaten to sue their asses

Draco 01-11-2017 10:33 AM

What should I do x.x

Vendetta 01-11-2017 10:50 AM

They rarely provide support for the PC client anymore, they don't even have an option for it on the support site. I believe Carlito was the only person managing it but he's been MIA for several months now so it's unlikely that you'll get a reply. There's a few other emails you could try as a last resort but I really wouldn't expect a response.

Draco 01-11-2017 10:51 AM

Quote:

Posted by Vendetta (Post 755813)
They rarely provide support for the PC client anymore, they don't even have an option for it on the support site. I believe Carlito was the only person managing it and he's been MIA for several months now so it's unlikely that you'll get a reply. There's a few other emails you could try as a last resort but I really wouldn't expect a response.



Ok, thank you!

Chase* 01-11-2017 12:01 PM

NO! the emails doesnt work. i asked snk

Draco 01-11-2017 07:47 PM

So from what I'm hearing, my best bet is to just make a new account?

Alex Damian 01-12-2017 12:06 AM

The emails do work. Do [email protected]

Xor fixed my account just a few days ago.

Alpho 01-12-2017 04:22 AM

You can contact [email protected] for Account Related Issues as well if you are not getting responses.

Draco 01-12-2017 10:57 AM

Ok, thank you for your help guys!

Relic 01-16-2017 04:27 PM

Lol, I had this same issue and now I'm globally banned for no reason after trying to get help with the issue for 6 months.

Good luck, hope you have more luck than I did.

Draco 01-16-2017 05:13 PM

Quote:

Posted by Relic (Post 756889)
Lol, I had this same issue and now I'm globally banned for no reason after trying to get help with the issue for 6 months.

Good luck, hope you have more luck than I did.



I'm sorry to hear that :(

Astram 01-16-2017 06:40 PM

There are quite a few of us with the same problem. I haven't been able to log in for about 5 months now, it seems like we're going to need new accounts because the support is nonexistent.

Kirko 01-16-2017 07:31 PM

The email Alpho gave is probably the best one to email. I got pretty quick responses few times I had to message them.


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